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Privacy Policy

Privacy Policy
Effective Date: June 12, 2025
MISO Medical
18 Hillcrest Avenue
Kingston, Jamaica

At MISO Medical, we are committed to protecting your privacy and the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable laws and best practices in medical data privacy.

1. Information We Collect

We may collect and store the following types of information:

  • Personal Identification Information: Name, date of birth, address, and other identifiers.

  • Medical Information: Health history, diagnosis, treatment plans, test results, and other clinical records.

  • Administrative Details: Appointment scheduling, billing and insurance information, and transaction records.

  • Technology Interactions: If you visit our digital platforms in the future, we may collect non-identifying information such as browser type, device data, and access times.

2. How We Use Your Information

Your information is used for the following purposes:

  • To provide safe, effective medical care and clinical services

  • For appointment scheduling and administrative operations

  • For internal recordkeeping and compliance with legal or regulatory requirements

  • To improve our services and understand patient needs

We will never use your information for marketing purposes without your explicit consent.

3. Information Sharing and Disclosure

We may share your information:

  • With healthcare professionals involved in your treatment

  • With insurers, pharmacies, or laboratories as necessary for your care

  • As required by law or to comply with legal obligations

  • With third-party service providers (e.g., billing services or IT support) under strict confidentiality agreements

We do not sell or rent personal information to any third party.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Access to your records is restricted to authorized personnel only.

5. Your Rights

You have the right to:

  • Request access to or a copy of your medical records

  • Ask for corrections to inaccurate or incomplete information

  • Request restrictions on how we use or disclose your information

  • Lodge a complaint if you believe your privacy rights have been violated

Please note that we will verify your identity before fulfilling any such requests.

6. Updates to This Policy

This policy may be updated periodically to reflect changes in regulations or our practices. Any changes will take effect on the date they are published.

If you have questions or concerns about this policy, we encourage you to visit our location at 18 Hillcrest Avenue, Kingston, Jamaica, where a team member can assist you directly.